Terms of Service

doctru.ai is an AI-powered document compliance and deviation detection platform. The Service enables organizations to:

• Upload regulatory norms, policy guidelines, and approved templates as grounding documents
• Submit documents (proposals, contracts, filings) for automated compliance analysis
• Detect deviations between submitted documents and established norms using AI
• Review, accept, reject, or challenge AI-generated deviation flags
• Generate compliance reports with audit trails and norm citations

The Service is provided as a multi-tenant software-as-a-service (SaaS) platform accessible via web browser and API.

To use the Service, you must register for an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account or through your authorized users
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that all users within your organization comply with these Terms

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk to the Service.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Upload documents containing malware, viruses, or other harmful code
• Attempt to gain unauthorized access to other tenants’ data, accounts, or systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to develop a competing product or service
• Circumvent or disable any security features or access controls
• Use automated tools to scrape, crawl, or extract data from the Service beyond the provided API
• Resell, sublicense, or provide access to the Service to third parties without our consent

Ownership:You retain all ownership rights to your documents, data, and content that you upload to the Service (“Customer Content”). We claim no intellectual property rights over your Customer Content.

License Grant: By uploading Customer Content, you grant us a limited, non-exclusive license to process, store, and analyze your content solely for the purpose of providing the Service to you. This license terminates when you delete your content or when your subscription ends.

Responsibility: You are responsible for ensuring that you have the right to upload and process all Customer Content, and that such content does not violate any third-party rights or applicable laws.

No Cross-Tenant Use: We do not use your Customer Content to train AI models for other customers or to improve services for other tenants. Your data is processed exclusively for your benefit.

The Service, including its software, algorithms, AI models, user interface, documentation, and branding, is owned by doctru.ai and protected by intellectual property laws. Nothing in these Terms transfers any ownership rights in the Service to you.

We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription period, solely for your internal business purposes.

Feedback, suggestions, or improvement ideas that you provide about the Service may be used by us without obligation to you. However, such feedback does not include your Customer Content.

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of using or providing the Service. Confidential information includes, but is not limited to:

• Customer Content and business data
• Service architecture and implementation details
• Pricing and commercial terms
• Any information marked as confidential or that a reasonable person would understand to be confidential

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

We use commercially reasonable efforts to maintain the availability of the Service. However, the Service may be subject to interruptions due to:

• Scheduled maintenance (with advance notice where possible)
• Force majeure events beyond our reasonable control
• Third-party service disruptions (cloud infrastructure, LLM providers)
• Security incidents requiring immediate response

Service level commitments, if applicable, will be set forth in a separate service level agreement (SLA) between the parties.

Access to the Service is provided on a subscription basis. Fees, billing frequency, and payment terms will be set forth in your subscription agreement or order form.

• Fees are due in advance and are non-refundable except as required by law or as stated in your subscription agreement
• We may adjust pricing with at least 30 days’ written notice before your next renewal period
• Late payments may result in suspension of access to the Service
• All fees are exclusive of applicable taxes, which are your responsibility

AI Output Is Not Professional Advice. The deviation detection results, compliance flags, and reports generated by the Service are AI-assisted outputs intended to support — not replace — human professional judgment. They do not constitute legal, regulatory, financial, or compliance advice.

You are responsible for reviewing all AI-generated outputs and making final compliance decisions. We recommend that qualified professionals review all results before acting on them.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy of AI outputs, and non-infringement.

To the maximum extent permitted by applicable law:

• Neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities
• Our total aggregate liability under these Terms shall not exceed the total fees paid by you to us during the 12-month period preceding the claim
• These limitations apply regardless of the theory of liability (contract, tort, or otherwise)

Nothing in these Terms excludes liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable law.

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your Customer Content, including any claim that it infringes third-party rights
• Your use of the Service in violation of applicable laws

We agree to indemnify you against claims that the Service itself (excluding Customer Content) infringes any third-party intellectual property rights, provided you promptly notify us and cooperate in the defense.

Either party may terminate these Terms:

• At the end of the current subscription period by providing written notice at least 30 days before renewal
• Immediately, if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice

Upon termination:

• Your access to the Service will be suspended
• You will have a 30-day period to export your Customer Content
• After the export period, we will permanently delete your Customer Content from our systems, except as required by law or for legitimate audit purposes
• Sections that by their nature should survive termination (confidentiality, limitation of liability, governing law) will remain in effect

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws provisions.

Subject to the dispute resolution provisions below, the courts of Mumbai, Maharashtra, India shall have exclusive jurisdiction over any disputes arising from or relating to these Terms.

In the event of a dispute arising from these Terms, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may submit the dispute to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended).

The arbitration shall be conducted by a sole arbitrator in Mumbai, India, in the English language. The arbitrator’s decision shall be final and binding on both parties.

We may update these Terms from time to time. We will provide at least 30 days’ notice of material changes via email or in-platform notification. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes.

If you do not agree with updated Terms, you may terminate your subscription before the changes take effect.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it later.

Entire Agreement: These Terms, together with any applicable subscription agreement or order form, constitute the entire agreement between you and doctru.ai regarding the Service.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

If you have questions about these Terms, please contact us:

• Email: legal@doctru.ai
• General inquiries: hello@doctru.ai